The Group's commitment is to create value for all our stakeholders – our customers, our employees and our shareholders. We are committed to fostering a culture of performance. In order to achieve this, we need to ensure the following:

• Common understanding of our business direction
  Each employee in the Group should be aware and understand where we are heading and what are our business strategies.

• Clarity of expectations
  Employees need to know what is expected of them in order to contribute to business success. Every employee plays a part.

• Capability development
  The Group is committed to providing every employee with the right skills and knowledge which they require to perform effectively and to contribute towards business success.

• Commitment through rewards
  We recognise employees for their contributions. We understand the importance of differentiating performance through rewards, and take every effort to ensure employees are aware of this and are rewarded accordingly.